Accessibility Statement for Billingham and Norton Primary Care Network
This accessibility statement applies to the https://bnpcn.co.uk website, operated by Billingham and Norton Primary Care Network (BNPCN).
We want as many people as possible to be able to use this website. For example, this means you should be able to:
- Change colours, contrast levels and fonts using your browser or device settings
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including NVDA, JAWS and VoiceOver)
How accessible this website is
We believe this website is generally accessible, however we are aware that some parts of the site may not yet fully meet accessibility standards.
For example:
- Some PDF documents may not be fully accessible to screen reader software
- Some images, particularly older content, may not yet have appropriate alternative text
- Some third-party embedded content or plugins may have accessibility limitations beyond our direct control
We are actively working to address these areas.
Feedback and contact information
If you experience any accessibility problems with this website, or if you need information in a different format, please contact us:
Email: admin@bnpcn.co.uk
Website: https://bnpcn.co.uk
If you require content in an alternative format such as accessible PDF, large print, easy read or audio, please let us know. We will aim to respond within a reasonable timeframe.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you are not satisfied with how we respond to your accessibility concerns, you can contact the:
Equality Advisory and Support Service (EASS)
Website: https://www.equalityadvisoryservice.com
Telephone: 0808 800 0082
Technical information about this website’s accessibility
Billingham and Norton Primary Care Network is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations
- Some PDF and document-based content is not fully accessible to screen reader software
(WCAG 2.2 success criterion 1.3.1 – Info and Relationships) - Some images do not currently have suitable alternative text
(WCAG 2.2 success criterion 1.1.1 – Non-text Content)
Disproportionate burden
A small amount of historic content and third-party material is not yet fully accessible. Updating all legacy content immediately would be a disproportionate burden; however, accessible alternatives will be provided on request.
What we’re doing to improve accessibility
We are taking ongoing steps to improve accessibility, including:
- Designing new content to meet WCAG 2.2 AA standards
- Improving or replacing PDF documents with accessible web pages where possible
- Adding and reviewing alternative text for images
- Testing key areas of the site using keyboard-only navigation
- Considering accessibility when introducing new plugins or third-party tools
Accessibility is considered as part of ongoing website development and content updates.
Preparation of this accessibility statement
This statement was prepared on: 12 December 2025
It was last reviewed on: 12 December 2025
The website was last tested for accessibility on: 12 December 2025
Testing was carried out using:
- Automated accessibility testing tools
- Manual checks including keyboard navigation
- Visual inspection against WCAG 2.2 AA criteria
This website is managed in line with NHS digital and accessibility standards.