Privacy Policy
This Privacy Policy explains how Billingham and Norton Primary Care Network (PCN) (“we”, “us”, “our”) collects and uses personal information when you use this website.
This policy applies only to website use and does not cover how patient medical records are handled (see our Patient Privacy Notice).
Who we are
Data Controller:
Billingham and Norton Primary Care Network (PCN)
Abbey Health Centre
Finchale Avenue
Billingham
Cleveland
TS23 2DG
Email: admin@bnpcn.co.uk
Data Protection Officer (DPO)
Our Data Protection Officer can be contacted at:
Email: admin@bnpcn.co.uk
Information we collect
When you use this website, we may collect:
Information you provide
- Name
- Email address
- Telephone number
- Information submitted via contact or feedback forms
Automatically collected information
- IP address
- Browser and device type
- Pages visited and time spent on the site
How we use your information
We use this information to:
- Respond to enquiries
- Improve website usability and performance
- Monitor website security
- Meet legal and regulatory obligations
Lawful basis for processing
Under UK GDPR, our lawful bases are:
- Consent – where you submit information voluntarily
- Legitimate interests – for website security and analytics
- Legal obligation – where required by law
How we store and protect your data
We use appropriate technical and organisational safeguards including:
- Secure hosting
- Restricted access controls
- Regular updates and monitoring
Data is only kept for as long as necessary.
Sharing your data
We do not sell personal data.
We may share limited information with:
- Website hosting and IT providers (under data processing agreements)
- NHS bodies where required
- Regulators or law enforcement when legally necessary
Your rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request erasure (where applicable)
- Object to or restrict processing
- Withdraw consent
Requests can be made using the contact details above.
Complaints
You may complain to the Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page. Please check back regularly to stay informed about how we protect your information.
Last updated: 12 December 2025